How long will it take to get my order?
We work hard to ship your order as fast as possible. Most customers receive their orders within the day or next day basis.
Do I need to be there to sign for it?
No, the driver will leave the order with your door man.
I have a P.O box or APO/FPO address?
Sorry, we are unable to ship to P.O boxes or military addresses.
I’m not home?
Drivers will first try to get you at home or leave it with a building manager or any family member.
You can track your order by calling 800 CLICK (25425).
Do you ship outside the UAE?
We only ship within the contiguous UAE.
All items purchased from petsonclick.ae are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
If there are any shortage in stock one of our sales representatives will call you to update you of the shortage item.
Our Loyalty System will now be replacing the bulk 3,4 and 5% discount system, but do not worry! The loyalty point system is designed to be more beneficial for our customers!
If you want to know the value of your points – check your account by clicking ‘My Account’ and remember that 1 point = 1 AED.
When placing your order, you will be requested to select a form of payment for your goods. We offer following forms of payment:
All payment should be made in AED. We do not offer to accept other currency. In case of delayed payment or non-payment Pets on Click holds the right to cancel or rechedule delivery of your order.
Please check our SPECIAL OFFER sections on our webpage where we always offer special deals on a variety of products. You will be subjected to minimum spend while using the coupon code. The minimum purchase required will be showed at the time when using the coupon code if your order value is less for the coupon to be used.
All original cards must be shown at time of delivery. If the cardholder is unable to be present, the following alternatives are permitted:
Information you give us. We collect and maintain information that you may provide to us such as when you enter information on our site or provide information to us in any manner, whether via chat, e-mail and/or telephone or other means, this information may include your name, residential and/or business address, shipping address, billing address, credit card information, telephone number(s), email address and other information you choose to provide for example, when you set up your account and/or make online purchases, you will be asked to provide information necessary to facilitate the transaction, when you enter our promotions or anything like that, you may be asked for information necessary to fulfill the promotion, when you post comments or other content on our site (e.g. Product reviews), anything you post will be available to us as well as visitors to our site, when you post information about us on social networking sites, we may collect such information, when you contact our customer service representatives, we collect additional information you choose to provide our representatives. We also collect information about your pet(s), including name, breed, gender, birth date, veterinary information and photos. All these information will not be shared with anyone else under any priority.
Information automatically collected. We may automatically collect information about you. The information includes and is not limited to, browser information, operating system information, device IP, device information, IP address and the date, time, length of stay. For any quires you can mail to [email protected].
800 CLICK (25425)
DO NOT TRACK SIGNALS
Our site does not support “Do Not Track” preferences that may be available in your browser to inform websites that you do not want them collecting certain types of information. If you activate the “Do Not Track” setting in your browser, our site is not capable of satisfying the preferences you add.
If you wish to opt-out of any marketing communications or make corrections to information on your account, please access your account and change your preference on ”Account” and “Account Details” or contact us directly at [email protected]. Please note that removal of user information from our database will not stop marketing or adevertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implemet your request. Following receipt of a request from you, we will take reasonable steps to delete your information.
If you establish an account, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary in order to maintain an account on the site.
100% Unconditional Satisfaction Guarenteed
We are always trying to fulfill our customers satisfaction by providing the best service ever.
Our policy is simple. If you are not 100% totally, completely satisfied for any reason we will accept packages within 2 days of the sale date and we will give you a complete refund. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or package with the original bill that you had received from our delivery team.
We do not accept product returns that are:
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
For all refunds will be given with store credit/online credit. Credits will only be applied to an online account or be redeemable in-store once the returned/damaged item has been checked by warehouse or shop staff and is deemed valid.
Need to Return Something?
Give our friendly customer service team a call at 800CLICK (25425) and we will be happy to provide you instructions for returning your product.
Petsonclick.ae does not take title to returned items until the item arrives at our showroom. At our discretion, a refund may be issued either in cash or cheque or money transfer within 10 working days.
Respect for Copyright law
Petsonclick.ae respects the intellectual property of others and asks that users of our site do the same. Except as authorized above, you are not permitted access or use of any of petsonclick.ae’s intellectual property without our prior written consent or the consent of such third party that may own intellectual property with respect to Products displayed on the website. In connection with our site, products and any services we offer, we have adopted and reasonably implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, In appropriate circumstances, of users of our site who repeatedly infringes of intellectual property rights, including copyrights. If you believe that your work has been copied in a way that constitutes copyright infringement and wish to have the allegedly infringing material removed from our site, the information in the form of written notification must be provided to our email id [email protected]
We reserve the right to make changes to our Site and this agreement. If any terms of this agreement or other service terms are invalid, void, or for any reason unenforceable, any such term shall be deemed severable and shall affect the validity and enforceability of any other terms.
This agreement constitutes the entire agreement between you and us regarding the use of the site, the purchase of any products on our site. Our failure to exercise or enforce any right or provide Agreement shall not operate as a waiver of such right or provision. This agreement is governed by the laws of UAE without regard to conflict of law provisions. The section titles in the Agreement are for convenience only and have no legal or contractual effect. The word “includes” means including without limitation. If any provision of this Agreement is, for any reason, invalid or unenforceable, the other provisions of this Agreement will be unimpaired and the unenforceable provision will be deemed modified so that it is valid and enforceable to the extent permitted by law. This Agreement, and your rights and obligations herein, may not be subcontracted, delegated, or otherwise transferred by you without Petsonclick.ae’s prior information and any attempted assignment, subcontract, delegation, or transfer in violation. The terms of this Agreement shall be binding upon assignee’s.
Autoship & Save
Permissible Uses of Site
Subject to the terms of this Agreement, Petsonclick.ae grants you a limited, non-transferable, non-exclusive, license to access and make personal use of the Site. This license does not include any resale or commercial use of the Site features or content, or the right to access or use the site for any of the restricted purposes set forth below. Petsonclick.ae may terminate this license at any time for any reason.
The rights granted to you in this Agreement are subject to the following restrictions; (a) you shall not use the site to place an order on behalf of yourself or a third party for resale to that third party; (b) you shall not license, sublicense, reproduce, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, it’s products or its content without the express written consent of Petsonclick.ae; (c) you shall not modify, make derivative works of disassemble, reverse compile or reverse engineer any part of the Site; (d) you shall not access the Site in order to build a similar or competitive service, or to download, copy or collect content or account information for the benefit of another merchant; (e) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without Petsonclick.ae’s express written consent, and (f) you shall not frame or utilize framing techniques to enclose any trademark, logo, or other propreitary information or content (including images and text descriptions) of the Site without Petsonclick.ae’s express written consent.
Petsonclick.ae reserves the right, at any time, to modify, suspend or discontinue the site or any part thereof with or without notice. You agree that Petsonclick.ae will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site or any part thereof.